Technologies

Our expertise in a number of technologies gives us the unique position of being able to
help you select the right technology solution for your business needs.

ServiceNow are market leaders in cloud-based enterprise ITSM and ESM solutions.

Freshworks provides innovative ITSM, ESM, CRM and customer engagement software to help businesses of all sizes create and track customer experiences.

4me offers rapid deployment and a functionally rich solution that cleverly integrates an organisation’s entire supply chain in a ‘straight out of the box’ service for businesses of all sizes.

Allow your teams the autonomy to manage workloads, without the complexity of traditional ITSM tools.

BMC

BMC provides an extensive suite of integrated ITSM/ESM products to support large enterprises.

iTop, from Combodo, provides organisations a highly configurable ITSM tool with a powerful design to allow for rapid development.

Automation Edge automates business processes within existing systems.

Technologies

Our expertise in a number of technologies gives us the unique position of being able to help you select the right technology solution for your business needs.

ServiceNow are market leaders in cloud-based enterprise ITSM and ESM solutions.

Freshworks provides innovative ITSM, ESM, CRM and customer engagement software to help businesses of all sizes create and track customer experiences.

4me offers rapid deployment and a functionally rich solution that cleverly integrates an organisation’s entire supply chain in a ‘straight out of the box’ service for businesses of all sizes.

Allow your teams the autonomy to manage workloads, without the complexity of traditional ITSM tools.

BMC

BMC provides an extensive suite of integrated ITSM/ESM products to support large enterprises.

iTop, from Combodo, provides organisations a highly configurable ITSM tool with a powerful design to allow for rapid development.

Automation Edge automates business processes within existing systems.

Supporting Digital Transformation outcomes

Your organisation’s digital shift requires an underlying Enterprise Service Management platform built for success. Xcession supports our customers’ initiatives in the following ways:

Supporting Digital Transformation outcomes

Your organisation’s digital shift requires an underlying Enterprise Service Management platform built for success. Xcession supports our customers’ initiatives in the following ways:

Our Services

Xcession is an expert ITSM implementer, application managed services provider and consultancy service.

Our Services

Xcession is an expert ITSM implementer, application managed services provider and consultancy service.

What makes us different?

We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.

With highly experienced people and multiple vendor relationships, we understand which ESM software is the best fit for your business, and – more importantly – how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best-of-breed products.

What makes us different?

We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.

With highly experienced people and multiple vendor relationships, we understand which ESM software is the best fit for your business, and – more importantly – how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best-of-breed products.

What our clients say

What our clients say