The fact that the global pandemic changed the world forever doesn’t need explaining, nor does the impact on your organisation’s employees and their traditional ways of working. However, the pandemic’s effect on your organisation’s IT service delivery and support capabilities and what this means in terms of required change might do. Especially the need for greater focus on employee experience, particularly in productivity terms, and business value, amongst other key ITSM trends.
To help, this eBook provides insights and assistance across three areas where your organisation’s IT service management (ITSM) capabilities need to change in 2022 and beyond.
