At Xcession, We Do Things A Little Differently
Enterprise Service Management. What's that? Isn't it just IT stuff? The answer is, "No, not really"...
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Enterprise Service Management Predictions for 2022 and 2023
The fact that the global pandemic changed the world forever doesn’t need...
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Work Isn’t a Place; It’s Something You Do
Whether to return to the office or not is the dilemma facing many businesses...
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Time for enterprises to dig the new breed of ITSM toolsets
A new wave of lower cost, high-performance ITSM solutions has emerged just as many enterprises make the shift to remote or hybrid working, making this the optimum time for a major rethink.
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ITSM Predictions for 2021: End-user experience, automation and self-service eBook
What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of...
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Trust in ITSM implementers plummets among customers with multiple systems
Customers using multiple ITSM systems are less likely to trust the IT service management...
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Avoid the double whammy of high costs and ineffective implementation in ITSM
IT efficiency remains a major objective for enterprises in every sector, all too-frequently...
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Objective expertise injects resilience and sustainability into IT service management
At a time when so many enterprises are rightly focused on the bottom line and all the...
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Opt for an independent partner to avoid common pitfalls when choosing an ITSM solution
This article explores the common pitfalls when choosing an ITSM solution and how these can...
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Avoid double whammy of high costs and ineffective implementation in ITSM
This article explores the common pitfalls when choosing an ITSM solution and how these can...
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