At Xcession, We Do Things A Little Differently
Enterprise Service Management. What's that? Isn't it just IT stuff? The answer is, "No, not really"...
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Enterprise Service Management Predictions for 2022 and 2023
The fact that the global pandemic changed the world forever doesn’t need...
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Work Isn’t a Place; It’s Something You Do
Whether to return to the office or not is the dilemma facing many businesses...
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Xcession partners with Freshworks to power Customer and Employee Experience in Ireland
Xcession today announces its strategic partnership with Freshworks, the leading intelligent customer engagement software company with more than 40,000 customers worldwide.
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Intelligent Process Automation for Financial Services
Intelligent Process Automation for financial services - AI-driven software bots will streamline almost every process...
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Why now is the right time for intelligent automation
Download our free How-to Guide to intelligent automation – no registration needed...
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Xcession, AutomationEdge deliver intelligent automation capabilities to IT
Xcession, a leader in Service Management and IT Operations, has been appointed an official partner for AutomationEdge, the developer of next-generation Intelligent Automation systems.
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ITSM Predictions for 2021: End-user experience, automation and self-service eBook
What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of...
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Trust in ITSM implementers plummets among customers with multiple systems
Customers using multiple ITSM systems are less likely to trust the IT service management...
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Avoid the double whammy of high costs and ineffective implementation in ITSM
IT efficiency remains a major objective for enterprises in every sector, all too-frequently...
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