Xcession Partners with Atlassian to Deliver Cutting-Edge ESM Solutions
Xcession Partners with Atlassian to Deliver Cutting-Edge ESM Solutions [...]
Why now is the right time for intelligent automation
Download our free How-to Guide to intelligent automation – no registration needed...
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Why being vendor-neutral resolves ITSM tool implementation cost problems
Many enterprises are still likely taking hits from the cost of unnecessary licenses & inflated fees for implementation services which fail to deliver the gains promised from ITSM software. But how do you avoid it?
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The more systems that customers have, the more likely they are to be disenchanted with implementers
New research shows customers with more than one ITSM system are less likely to trust...
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Trust in ITSM implementers plummets among customers with multiple systems
Customers using multiple ITSM systems are less likely to trust the IT service management...
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Trust in ITSM implementers in steep decline
A new report from Xcession, based on a poll of 250 CTOs, CIOs and senior IT decision-makers...
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Avoid the double whammy of high costs and ineffective implementation in ITSM
IT efficiency remains a major objective for enterprises in every sector, all too-frequently...
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Objective expertise injects resilience and sustainability into IT service management
At a time when so many enterprises are rightly focused on the bottom line and all the...
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92% of IT decision-makers believe ITSM implementers fail customers
More than nine-in-ten IT decision-makers (92%) believe ITSM implementers are failing to...
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92% of IT decision-makers believe ITSM implementers fail customers
Research shows implementers tied to vendors sell too many licences or wrong software to...
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